Question 1

What is Supported Independent Living (SIL)?

Accepted Answer

Supported Independent Living (SIL) is an NDIS-funded support designed to help people with disabilities live as independently as possible. It involves shared or individual living arrangements with support workers available to assist with daily tasks, personal care and community participation. At Top Disability Care Australia, we provide SIL across our homes in Parramatta and Strathfield.

Question 2

How do I access NDIS funding for SIL?

Accepted Answer

SIL funding is included in the Core Supports budget of your NDIS plan. To access SIL, you'll typically need to work with your NDIS planner or support coordinator to request a home and living assessment. Our team can help guide you through this process and provide the information needed for your application.

Question 3

What areas do you service?

Accepted Answer

We currently operate Supported Independent Living homes in Parramatta and Strathfield in Sydney. We also provide other NDIS services including respite, daily living support, disability care, employment support and therapy services to participants across the greater Sydney area.

Question 4

How do I make a referral?

Accepted Answer

Support coordinators can refer a participant by completing the referral form on our Referrals page. Simply provide your details and the participant's information, and our team will review the referral and get back to you within 1–2 business days. You can also call us on 0406 523 781 or email info@topdisabilitycare.com.au.

Question 5

Is Top Disability Care Australia a registered NDIS provider?

Accepted Answer

Yes, Top Disability Care Australia is a registered NDIS provider. This means we meet the NDIS Quality and Safeguards Commission's strict standards for safety, quality and compliance. Being registered gives our participants and their families confidence that they are receiving care from a trusted, accredited provider.

Question 6

What services does Top Disability Care Australia offer?

Accepted Answer

We offer a comprehensive range of NDIS-funded services including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Home Care, Community Participation, Respite (Short Term Accommodation), Activities of Daily Living support, and Specialised Substitute Residential Care (SSRC) for children. Each service is tailored to the individual's needs and goals.

Question 7

What is Specialised Substitute Residential Care (SSRC)?

Accepted Answer

Specialised Substitute Residential Care (SSRC) is regulated overnight respite care or residential support for children, lasting three or more nights within a seven-day period. Top Disability Care Australia is registered with the NSW Office of the Children's Guardian and provides SSRC in full compliance with the Children's Guardian Act 2019. We maintain a zero-tolerance approach to child abuse, and every placement is recorded on the SSRC Register. Our trained and screened staff deliver personalised care in a safe, nurturing environment.

Question 8

Can I visit a Top Disability Care Australia home before deciding?

Accepted Answer

Absolutely. We encourage prospective participants and their families to visit our homes before making a decision. This gives you the opportunity to meet the team, see the living environment and ask any questions. Contact us to arrange a visit at a time that suits you.

Question 9

What makes Top Disability Care Australia different from other providers?

Accepted Answer

As a family-run business, we bring a level of personal care and attention that larger providers often can't match. Our values of care, love and unwavering support are reflected in everything we do — from the way we design our homes to how we train our staff. We genuinely care about every person we support.

Question 10

How do I get started with Top Disability Care Australia?

Accepted Answer

Getting started is easy. You can contact us by phone on 0406 523 781, email info@topdisabilitycare.com.au, or fill out our contact form. If you're a support coordinator, you can submit a referral directly through our Referrals page. We'll guide you through every step of the process.

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