Privacy Policy

Your privacy matters to us. This policy explains how we handle your personal information.

At Top Disability Care Australia, we are committed to protecting the privacy of all individuals who interact with our website and services. This page covers two areas:

Our Website Privacy Policy — how we collect, use and protect your information when you visit this website (detailed below).
Our Privacy and Dignity Policy — our internal organisational policy for participants and clients receiving our NDIS services (available to download).

For Participants and Clients

If you are a current or prospective participant receiving our NDIS services, our Privacy and Dignity Policy outlines how we uphold your right to privacy and dignity throughout your care. It covers how we handle your personal and sensitive information, your rights around consent, access to your records, complaints, and our duty of care obligations.

This policy is also available in printed form on request. If you need help understanding it, please contact us and we will assist you.

Download Privacy and Dignity Policy (PDF)

Website Privacy Policy

The following policy explains how we collect, use, store and safeguard your personal information when you visit our website, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, you acknowledge and agree to the practices described below.

Definitions

Throughout this policy, the following terms are used:

Company — Top Disability Care Australia (also referred to as "we," "us," or "our").
Personal Information — any information or data that can be used to identify you, either directly or indirectly.
Service — our website, NDIS-funded support services, and any related offerings.
Device — any device used to access our website, including computers, tablets and mobile phones.
Usage Data — data collected automatically about how you interact with our website, such as pages visited and time spent.
Cookies — small data files stored on your device by your web browser to improve your experience.
You — the individual accessing our website or using our services, or someone acting on their behalf.

What Information We Collect

Personal Information

When you enquire about our services through this website, we may collect information including but not limited to:

Full name
Email address
Phone number
Residential address
NDIS participant details (where applicable)

Usage Data

When you visit our website, we may automatically collect certain technical information, including:

Your device's IP address
Browser type and version
Pages visited and time spent on each page
Referring website or search terms
Device identifiers and operating system

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us understand how visitors use our site.

Types of cookies we use:

Essential Cookies — required for the core functionality of our website. These cannot be disabled.
Analytics Cookies — help us understand how visitors interact with our website so we can improve its performance and content.
Functionality Cookies — remember your preferences such as language or region settings for a more personalised experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

How We Use Your Information

Top Disability Care Australia uses the information we collect for the following purposes:

To deliver and manage our NDIS-funded support services
To respond to enquiries, referrals and service requests
To communicate with you regarding your care, service updates or important notices
To process and fulfil service agreements
To improve our website, services and participant experience
To comply with legal and regulatory obligations, including NDIS Quality and Safeguards Commission requirements

Who We Share Your Information With

We do not sell your personal information. We may share your information in the following circumstances:

NDIS and Government Bodies — where required for compliance, reporting or regulatory purposes.
Service Providers — trusted third parties who assist us in operating our business, such as IT support, analytics or communication platforms. These providers are bound by confidentiality obligations.
Health and Allied Professionals — where necessary for the coordination of participant care, with appropriate consent.
Legal Requirements — where disclosure is required by law, court order, or to protect the rights, safety or property of our participants, staff or the public.

How Long We Retain Your Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. NDIS-related records are retained in accordance with applicable legislative requirements. When information is no longer needed, it is securely destroyed or de-identified.

How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes physical, technical and administrative safeguards. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Ask us to stop using your information for direct marketing purposes
Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details provided below.

Complaints

If you believe we have breached your privacy or mishandled your personal information, you can lodge a complaint directly with us. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may also contact:

NDIS Quality and Safeguards Commission — Phone: 1800 035 544 or visit ndiscommission.gov.au
Office of the Australian Information Commissioner (OAIC) — Phone: 1300 363 992 or visit oaic.gov.au

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children without parental or guardian consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites before providing your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Phone: 0406 523 781
Email: info@topdisabilitycare.com.au